There are many types of housing issues that LGBT people can encounter. These could include:
Harassment in or around the home and negative reactions, actions and attitudes of other people
Insensitive allocation of housing
Service providers unaware of recent legislative changes and protections, meaning they are unable to fully support or empower LGBT clients.
Lack of monitoring and evaluation of the needs LGB people, meaning that an accurate picture of access is difficult to gauge and needs can be misdiagnosed or not addressed.

This training will help the staff of housing providers to meet the needs of LGBT people who are applying for housing or experiencing housing problems.

The training session will feature group and individual tasks as well as trainer-led presentations. Subject modules can be tailored to suit participants and organisations, i.e.: Older persons’ services, mental health.

Benefits of attending
Gain knowledge and understanding of the specific problems facing LGB people accessing housing or in housing crisis and ways in which housing providers can address them
Useful information about recent legal changes and protections directly effecting LGBT people and the housing sector
Knowledge and confidence to use correct terminology and understand language and definitions pertaining to sexual orientation and gender identity
The why, how and when of equal opportunities monitoring and needs mapping for sexual orientation and gender for housing providers
Identify gaps in policies, procedures, working practices and knowledge. (i.e.: Anti-social behaviour, equal ops, succession of tenancy)

Target audience
Anyone who deals with service users or housing applicants on a regular basis or who has responsibility for shaping policies or working practices – basically everyone from receptionists to managers will find this training relevant and useful.

Duration - 1 day

Location
Various throughout Wales and the UK. It can also be delivered as in-house opportunity for groups of 8 or more.

Cost
£75 per person for voluntary sector
£150 per person for private and public sector
(Please enquire for in-house rates)